Return & Refund

MYEARS has a 30-day return and refund policy, which means you have 30 days to return the product if it is defective after purchase. We firmly believe that a good shopping experience will make customers come back to us again.

To start a return, you can contact us at service@myearsthelabel.com

Damage and defect issues

Please inspect your product after receiving your order. If the product is defective, damaged or you received the wrong product, please contact us immediately and we will refund or re-ship the product to you based on your situation.

Free cancellation of orders within 3 days 

Notwithstanding the foregoing, if the goods are not en route to your order address, you have the right to cancel or return the order within 3 days for any reason, without any justifiable cause.（Note: Only applies if your order has not been shipped.）

If the goods are already en route to your order (in transit), please contact us as soon as possible to discuss the matter; we will prioritize interception.

Refunds

If within 30 days, while you are using the product, you need to return the product for a refund due to product quality issues, please contact us and we will cover all costs. You must provide your proof of purchase. We will send you a return shipping label and instructions on how and where to send the package.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we approved your return and your refund has not been received, please contact us as soon as possible at service@myearsthelabel.com
Phone number: +16467390210