FAQ
1. Do I need to have an account to order?
No, you can also place an order as a guest. If you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard) and PayPal payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
4. Are there any exchange rates?
All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c".
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
7. How long does shipping take & how can I track my package?
We have an overseas warehouse in the United States and can ship directly. It usually takes 3-5 working days.Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
8. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately via email. We will solve your problem within 24 hours.
9.How to check an order in transit?
Please enter your logistics order number in this transportation system to query logistics information.
https://myearsthelabel.com/pages/track-my-orders
If you still have any questions, please contact us directly at Email:service@myearsthelabel.com
No, you can also place an order as a guest. If you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard) and PayPal payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
4. Are there any exchange rates?
All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c".
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
7. How long does shipping take & how can I track my package?
We have an overseas warehouse in the United States and can ship directly. It usually takes 3-5 working days.Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
8. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately via email. We will solve your problem within 24 hours.
9.How to check an order in transit?
Please enter your logistics order number in this transportation system to query logistics information.
https://myearsthelabel.com/pages/track-my-orders
If you still have any questions, please contact us directly at Email:service@myearsthelabel.com